Why we recommend Heroic Inbox: Juggling multiple software packages can be a headache for many small businesses. With Heroic Inbox, you can manage all your inquiries in your WordPress dashboard. Since it lives within the WordPress ecosystem, it also seamlessly connects with other plugins, such as WooCommerce.
9. Chat on HubSpot
HubSpot Chat is an all-in-one marketing platform that also offers a chatbot builder and live chat. When we first activated the plugin, we thought it was pretty basic, but we quickly realized how powerful it was on its own. You can learn more about the platform in our HubSpot review .
With HubSpot Chat, you can customize the design of your live chat to direct leads and customers to the right person on your team. The live chat widget can also be modified to match your brand's look and feel.
You can also send targeted welcome messages on your live chat widget based on segments of your audience or malaysia telemarketing data different web pages.
The routing feature works great during a chat, allowing the support team to pass a lead directly to a sales rep. We’ve found this feature to be incredibly helpful in streamlining workflows.
Additionally, it provides useful automation tools, such as canned responses, which can help significantly improve response times and efficiency.
Because HubSpot is an all-in-one tool, all chats are automatically archived in the CRM. This means your team will always have a clear and organized view of every customer interaction, making follow-ups and communication easier.
Pro:
HubSpot Chat is free to use.
You can connect the tool to Slack, so your team gets instant notifications when a visitor asks to speak to your support team.
You are able to direct contacts to anyone on your team.