How Mobile CRM Helps Business: 6 Useful Features of RetailCRM Mobile

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How Mobile CRM Helps Business: Experience of lbos, TO BODY and Other Retailers
Managing business processes from a computer or laptop is not always convenient. Often, managers or executives have to respond to messages, process orders and view operational reports "on the go", outside the office. In these cases, a mobile application helps.

What features does the mobile version of kuwait phone numbers RetailCRM have and how our clients use it, we tell in the article.
Who will benefit from mobile CRM
Communicate with clients in Chats in a single window
Listen to call recordings and mark them with tags
Place orders in the moment
Set tasks and track their implementation
Build delivery routes and accept payment via QR code
Monitor your business and predict development using analytics
Conclusion
Who will benefit from mobile CRM
The functionality of RetailCRM Mobile is suitable for different categories of employees. It can be used by:

managers - to control business processes and monitor the performance of subordinates;

couriers - to form delivery routes and accept payments from customers;

managers - to quickly respond to clients, place orders and receive notifications about tasks.

The application has 6 functions that will make work on orders more convenient and faster even “remotely”.
Communicate with clients in Chats in one window mode
With the "Chats" section, an employee does not need to switch between WhatsApp, Telegram and other messengers. They correspond with clients in different channels in a single window mode.

You can attach a video, image or file to a message. This is convenient for those stores that agree on the final appearance of the product with the customer. For example, a florist can show a bouquet to a client before sending it. And if the buyer sends a voice message, you can also listen to it right in the application.
Customer Chat Capabilities in RetailCRM Mobile
Customer Chat Capabilities in RetailCRM Mobile
You can also place an order directly in the chat with the client. To do this, click the "Cart" icon in the upper right corner. A link to the chat will be automatically attached to the order so you can quickly view the chat history.
"We combine communication with the client from the computer and in the application. Telegram, WhatsApp, Instagram* are connected, and it is very convenient: in cases when you need to quickly respond to clients, RetailCRM Mobile is one love!" - Alexander Nikonov, CEO of lbos.
Listen to call recordings and tag them
The manager will be able to call clients and receive incoming calls using a standard application on his device or a telephony application.

The main advantage of calls from a mobile application is that the manager does not need to save client numbers to his personal phone. All information is stored in the system, and thanks to this:

data remains safe,
contacts are not lost,
The entire communication history is available in CRM.

When an incoming call comes in, the manager will immediately see the client's name and the number of the last order. This helps to quickly get oriented and better advise the buyer.
Caller ID in RetailCRM Mobile
Caller ID in RetailCRM Mobile
During a call, a manager can add tags to make notes, record results and not forget anything.
Call card with recording and transcript of conversation in RetailCRM Mobile
Call card with recording and transcript of conversation in RetailCRM Mobile
The manager or supervisor, in turn, can listen to call recordings and read transcripts. This helps control communication, manage customer service and resolve problems in a timely manner.

The mobile application helps to stay in touch outside of working hours. If the client has an urgent question, the manager will receive a push notification and will be able to answer immediately.